Refund policy
Refund & Return Policy
We offer a 30-day return policy for eligible items.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. You must also provide proof of purchase.
Due to the personal nature of skincare and personal care products, we do not accept returns or offer refunds on any opened or used products.
To request a return, contact us at returns@mmlifestyles.co within 30 days of delivery. If your return is approved, you will receive instructions on how to return your item.
Items returned without prior authorization will not be accepted.
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery. We will evaluate the issue and provide a replacement or refund if appropriate.
Lost, Stolen, or Missing Packages
Once an order has been marked as delivered by the shipping carrier, M | M LifeStyles is not responsible for lost or stolen packages.
Shipping carriers such as UPS and FedEx provide delivery confirmation and may include photo documentation.
If your package is marked as delivered but cannot be located, you must contact the carrier directly to file a claim.
We will assist in reviewing delivery information and investigating claims; however, refunds or replacements for packages marked as delivered are not guaranteed and are evaluated on a case-by-case basis.
Refund Processing
If your return is approved, refunds will be issued to your original payment method within 5–10 business days after the returned item is received and inspected.
Shipping charges are non-refundable.