Shipping policy

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once fulfilled, you will receive a confirmation email with tracking information.

Processing times may be extended during product launches or promotional periods.

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Shipping & Delivery

Shipping rates are calculated at checkout. Estimated delivery times are provided by the carrier and are not guaranteed.

Once your order has been transferred to the shipping carrier (USPS, UPS, FedEx, etc.), title and risk of loss pass to the customer. We are not responsible for carrier delays, weather disruptions, incorrect shipping addresses provided at checkout, or packages marked as delivered.

If your package is marked as delivered but not received, a claim must be filed directly with the carrier. We are happy to provide supporting documentation if needed.

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Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product, packaging, and shipping label so we can review and resolve the issue promptly.